Make sure the unique names are set to "callback" and "voicemail".
#Twilio enqueue install
Run the following commands to install them: Twilio CLI along with the Flex CLI Plugin and the Serverless Plugin.Native Dialpad configured on your Flex application.
A Node.js long-term-support (LTS) version installed, 14 recommended (type node -v in your terminal to check).npm version 6.0.0 or higher (type npm -v in your terminal to check).Refer to the Flex Quickstart to create one. An active Twilio account with Flex provisioned.After the agent gives the customer a callback (3 attempts), they get the option to delete the recording.Limitation: 20-30 second audio recording and transcription.The task is routed to the same workflow that the originating call was on, which means that it follows the same logic of routing calls to agents as the originating call placed by the customer.A new Callback task is created in TaskRouter.This solution leverages Twilio Studio and Twilio Functions & Assets (Serverless) to give the customer options to register for a callback or leave a voicemail. Architecture User leaving a voicemail message or requesting a callback from an agent When the time period expires, it will go on and route according to the workflow configuration. The call is on hold for the period of time that you've configured within. Your contact center agents will receive the details including the requested callback number, and a localized time for the customer's inbound call. In this solution, the customer hears the callback menu options as soon as they call the number provisioned on your Flex application. The Queued Callback and Voicemail for Flex solution helps Flex admins automate handling of agent callback requests from customers instead of having them wait longer in a queue. We do not recommend this solution if your contact center exceeds that limit as you will run into API limits enforced by TaskRouter.
This solution supports Flex applications that can handle upto 1 call per second. Getting Started with React Plugin Development
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